Salewa
Thank you for shopping with Salewa. We are committed to delivering your order safely and efficiently.
1. Shipping Coverage
We currently ship to eligible destinations worldwide.
Shipping availability may vary depending on your delivery location.
2. Shipping Fees
We offer Free Standard Shipping on all eligible orders.
Any available expedited shipping options will be displayed during checkout.
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed on weekends or public holidays.
4. Estimated Delivery Time
Estimated delivery times are:
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Standard Shipping: 5–8 Business Days
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International Shipping: 7–15 Business Days
Please note that delivery times are estimates and may be affected by weather conditions, customs clearance, holidays, or carrier delays.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can use the tracking information to monitor your shipment throughout the delivery process.
6. Shipping Address
Please carefully verify your shipping address before placing your order.
If you need to update your shipping information, contact us as soon as possible.
Once an order has been shipped, we are unable to modify the delivery address.
7. Delayed Deliveries
While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control.
We appreciate your patience and understanding.
8. Damaged, Lost or Incorrect Items
Please inspect your package upon delivery.
If you receive a damaged package, missing item, or incorrect product, please contact us within 48 hours of delivery and provide clear photos of the package and product.
Our team will investigate the issue and arrange an appropriate solution as quickly as possible.
9. Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise specified.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Customer Support Email:
RobYamamoto788@gmail.com
Business Hours:
Monday – Friday
09:00 – 18:00 (CET)