Recalls & Replacement

Salewa

Thank you for choosing Salewa. We are committed to providing high-quality hiking footwear designed for outdoor adventures. If you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges.

1. Return Application Period

Regular Orders
You may request a return or exchange within 30 days of receiving your order.

Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact our customer support team within 48 hours of delivery. We will review your request and provide an appropriate solution.

2. Return Conditions

To be eligible for a return, the item must meet the following requirements:

The product must be unused and in its original condition.
Hiking shoes must not show signs of outdoor wear, dirt, or damage.
All original packaging, tags, manuals, and accessories must be included.
Please use protective outer packaging when returning the original shoe box. Do not attach shipping labels directly to the original shoe box.

Important Notice:
We recommend trying on your shoes indoors on a clean surface. Products showing signs of outdoor use are not eligible for return.

3. Return Process

Step 1: Contact our customer support team to request a return or exchange.

Step 2: Once your request is approved, we will provide the appropriate return instructions and return address.

Step 3: Pack the item securely and return it using a trackable shipping service.

Step 4: After receiving your return, we will inspect the item within 3–5 business days.

Customer Support Email:
RobYamamoto788@gmail.com

4. Refund Policy

After the returned item passes inspection, your refund will be issued to the original payment method.

Please note:

Refunds cover the purchase price of the returned item.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Depending on your payment provider, refunds may take 5–10 business days to appear in your account.