Why are selected products offered at special prices?
As an authorized offline retailer, we periodically update our inventory to make room for new seasonal collections.
Selected Salewa footwear is therefore available at reduced prices for a limited time. All products are brand new, authentic, and backed by the same customer care and after-sales support.
Why do you offer Cash on Delivery?
We understand that flexibility matters. Cash on Delivery allows you to complete your purchase only when your order arrives, providing a simple and secure shopping experience.
What if I choose the wrong size?
Finding the right fit is important. If your footwear doesn't fit as expected, simply contact our customer service team. We'll be happy to assist you with a fast and hassle-free exchange.
How can I contact Customer Care?
If you have any questions before or after your purchase, our Customer Care team is here to help.
Email: RobYamamoto788@gmail.com
We aim to respond to all enquiries as quickly as possible.
What if I'm not completely satisfied?
Your satisfaction is important to us.
If your purchase doesn't meet your expectations, you may request a return or exchange in accordance with our return policy. Our team will guide you through the process quickly and efficiently.
When will my order be delivered?
Orders are usually prepared for dispatch within 24–48 hours.
Whenever possible, your order will be shipped from the warehouse closest to your delivery address, with an estimated delivery time of 5–8 business days.
If an item is temporarily unavailable at the nearest warehouse, it may be dispatched from our central distribution facility. In this case, delivery may take up to 15 business days.
What does SALEWA do for community work and sustainability?
We are enthusiastic and convinced about what we do for community work. You will find all the information in the CSR section of our website.
Can I change the delivery address of my order?
We cannot change the delivery address after the carrier has picked up the package. We can only change the address if the carrier contacts us due to incomplete delivery. You can change the address and delivery time at any time by emailing RobYamamoto788@gmail.com.
Where can I find the information on the delivery?
After the order is made, we will send you a confirmation via email. It will contain the tracking number that you can enter together with your email address on the “Track My Order” page so you can check the status and position of your order. If you are a registered user, you will find the entire history of your orders and their delivery statuses when you log in.
How can I check the details of my order?
You can check the details of your order in your account and in the confirmation email. If you need any other information.
Is the receipt sent together with the goods?
The payment receipt is sent via email after the goods are shipped.
Where can I find technical product information?
The pages on our products contain most of the technical information. In some cases you can also find documents regarding specifications to download. If you should be interested in other characteristics, you can contact us and we will give you our utmost support.
Where can I find information and advice on using the product?
Every SALEWA product is conceived and designed expressly for specific activities and uses. You can find this information on the product page, in the description of its features, or in the “Recommended Place/Use” section, again on the product page.
How can I find out when the product will become available again?
If a product is unavailable on the website, you can ask us when it will become available again on the same product page, by filling in the form where you will be asked to enter your email address. You will be notified by email when it becomes available again.